GDPR Compliance

DatoCMS takes great care when handling users' personally identifiable data.

Details of this are given in this document, in our Terms of Service and our Privacy Policy.

Personal Data We Collect

The system stores personal information for the main account and invited editors.


  • email,
  • name,
  • company


  • email,
  • first name,
  • last name

Data Storage

Personal data is stored exclusively in the DatoCMS database.

DatoCMS runs on Heroku, in its "Europe" region.

Heroku's GDPR compliance is described here. Heroku's DPA (Data Processing Addendum) is here.

Data Shared with Third Parties


When you sign up for a paid plan, we ask for the information that is legally required for invoicing and supply it directly to Chargebee. We do not store this information in our systems.

The information is:

  • email,
  • first name,
  • last name,
  • company,
  • VAT number,
  • billing address.

Chargebee GDPR Compliance


We analyze system statistics with Chartmogul, to do so we integrate with Chargebee which passes on the information it receives.

The information passed on to Chartmogul is:

  • email,
  • first name,
  • last name,
  • company,
  • VAT number,
  • billing address.

Chartmogul GDPR Compliance


When you open a support ticket, via email or chat, we supply them the email address.

Kayako privacy policy


If you opt to sign up for our newsletter, we register you on our Mailchimp account, supplying them with:

  • email,
  • first name,
  • last name.

Mailchimp GDPR Compliance announcement


We use Rollbar to track software errors. In certain situations, to help the tracking of the information, we supply them the email address.

Rollbar GDPR Compliance

We collect and store your data for the following reasons:

  • To fulfill contractual obligations with a data subject.
  • To perform tasks at the request of a data subject who is in the process of entering into a contract with a data controller.

(For more information about these reasons, see the explanation on Wikipedia)

Use of the Data

We use your data to do the following:

  • to allow you to log in to the site.

Duration of Data Retention

We store your data for the duration of your use of the system.

As soon as you cancel your account, your personal information is erased.

Your Rights over Your Personal Data

We respect your right to do the following:

  • request a copy of your data
  • update your data
  • request deletion of your data

Please contact us (at the address below) if you want to do any of the above.

How to contact us

If you have any doubts, or wish to exercise your rights (as listed above), please send us an email here: