Cancellations and refunds
You may downgrade or cancel your DatoCMS subscription at any time.
Downgrading vs Canceling
Downgrading a project (to the Free plan) allows you to keep it active in our systems, as long as it fits under resource limits and the account owner logs in at least once a year.
Canceling a paid subscription immediately suspends the project and stops further billing, but the project will be deleted after 90 days. Unused subscription time is converted into account credits.
How to downgrade to the Free plan
To downgrade your subscription from any paid plan to the Free plan, you must first ensure all your projects, and your account as a whole, fits within the free plan limits.
How to downgrade from a paid plan to the free plan:
Make sure your team knows this is happening, and that everyone has backed up any projects and assets they wish to keep to their own storage.
Delete records, models, projects, etc. until your account is under the free plan resource limits. The Plan and Billing section of the Dashboard will show you a per-project breakdown of resource usage.
From that same section, click the Change plan button to downgrade to the Free plan. If you are now within the free limits, the plan change will go through successfully. Otherwise, the system will stop the change and warn you.
How to cancel your DatoCMS subscription
To cancel your subscription at any time during a billing cycle:
Go to the Plan and Billing section of your Dashboard.
Click the Cancel subscription button and confirm.
Once you confirm the cancellation:
All projects owned by the canceled account will be immediately suspended. No further edits or access (including via API or asset CDN) will be possible, except for project deletion via the Dashboard.
Any pending overage charges will be tallied and immediately charged to the credit card on file.
Further billing will stop.
You will have 89 days from the time of cancellation to resubscribe and reactivate your projects.
At 90 days, all projects owned by your account will be deleted. You will get several email notifications to remind you about this before it happens.
Refunds
Accounts can request a refund within 14 days of initial purchase or renewal by contacting our support team.
Refunds are issued to the original payment method, and may take up to 10 business days for processing.
If you cancel a subscription with time remaining, your project will be immediately deactivated and the remaining time will be prorated and converted into account credit instead. We do not provide refunds for this credit, but you can use it for other DatoCMS projects or charges, or to reactivate your project later.
Account credits are good for 18 months and expire after that.
Please note that projects under a canceled billing plan are deleted at 90 days. If you wish to keep the project active without a paid plan, you must reduce its resource usage and change your account to the Free plan instead (see above).
Enterprise Plans
Enterprise agreements are subject to their own, individualized contracts. Please speak to your account representative for details.