Migrating from a legacy plan to current pricing
DatoCMS pricing plans change from time to time, usually on an annual basis. However, existing customers are generally grandfathered into their existing plans as long their accounts remain active. These "legacy" plans are not available to newer customers.
At any time, existing customers on legacy plans have the option of switching to more recent plans — but only if they want to! Sometimes, newer features (like Visual Editing) are only available on more recent plans. On the other hand, older plans may have different resource limits that work better for a particular customer. It's entirely up to them!
If you are on a discontinued, legacy DatoCMS pricing plan and you want to switch to the current Professional plan, here are the steps you should take:
Temporarily change the email address of your current DatoCMS account to a variation like email+old@yourdomain.com (if your email provider supports "plus addressing"), or to another email address under control.
Create a new DatoCMS account with your original email, e.g., email@yourdomain.com.
Buy the new Professional plan under the new account — even though it's empty right now.
Transfer your existing project(s) from your old account to the new one you just created
Get in touch with our support team to process a refund of the remaining credit of your old account. This manual processing is required because our billing system cannot automatically process the different account types. No worries though, our team is happy to help!
If you have any questions, please don't hesitate to contact our support team.